Unmanned self-storage rentals & AI tenant desk
An office that never has office hours.
A prospect rents unit 214 at 11pm from the widget on your website, gets a working gate code, and moves in Saturday morning — while the tenant desk answers “what’s my code again?” for the third tenant this week. You find out about all of it from the briefing, not the phone.
24/7
Self-serve rentals, no staff
E-sign → code
One unbroken funnel
SMS + email
Tenant desk channels
Real data
Behind every answer
HOW IT WORKS
Rentals and tenant contact, off your plate
The funnel: find, sign, pay, enter
Drop the widget on your existing website. Prospects get a size finder with AI advice, live availability and pricing, an optional reservation hold, native lease e-signing, payment, and automatic gate-credential issuance — with your branding, your policies, your deposit rules. No marketplace between you and your tenant, ever.
- Two prospects racing for the last 10×10? The rental is transactional — one wins, the other gets alternatives
- Payment through but gate vendor slow? Tenant sees “code arriving shortly,” you see it pending
- Abandoned reservations expire on schedule and free the unit
Saturday, 11:04pm
10×10 drive-up rented · lease signed & hashed · first month paid · gate code issued · unit map repainted. You were asleep.
E-signing that stands up later
Leases are e-signed natively — typed or drawn signature, explicit consent to electronic records, per-clause initials — capturing signer IP, user agent, timestamp, and a tamper-evident hash of the exact rendered PDF. That’s an ESIGN/UETA-grade record, and it doubles as lien-defense material if a delinquency ever goes the distance.
- Versioned lease templates with merge variables per facility
- Signed bytes are frozen — later template edits never alter a signed lease
- Completed PDFs verify against their stored hash on demand
Signature record
Signed 8:41pm · IP + device captured · SHA-256 hash stored · re-verified ✓. The lease your lawyer hopes you have.
A tenant desk that reads the account first
Gate codes, hours, balances, autopay setup, move-out scheduling, size advice — handled over SMS and email, grounded in your facility’s rules and the specific tenant’s real account state. Anything account-changing beyond the autonomy you configure escalates to you with a summary: what they want, where the account stands, a suggested reply.
- A gate-code request is answered from the tenant’s actual credential — never a guess
- Hardship and disputes escalate; the desk never silently makes a policy exception
- Pre-lien collections mode: firm-but-humane outreach and payment plans within your bounds
Recovered revenue
$1,240 collected this month from desk-driven conversations — measured against actual payment records, not estimated.
MORE IN THIS MODULE
What keeps unmanned honest
Gate state, correct by construction
Move-in grants, move-out revokes, delinquency suspends, payment restores — queued commands that retry through vendor downtime.
Autonomy you configure
Answer-only, schedule move-outs, set up autopay, send payment links — you decide what the desk may do versus escalate.
Escalation with context
Abusive, ambiguous, or out-of-scope messages hand off to you with the thread summarized — never hallucinated through.
Opt-in processing
Card and ACH with interchange-plus rates, disclosed. Or keep your own arrangement — every feature works either way.
Funnel analytics
Views, starts, completions, drop-off step, and revenue from the widget — so you know what the website is earning.
Opt-outs respected
A tenant opted out of SMS is never texted — by the desk, the reminder cadence, or anything else.
FAQ
Fair questions
No — it embeds in it. The widget drops onto the site you already have and exposes the unit types you choose, with your deposit and insurance policies. Your domain, your brand, your tenant relationship.
Cloud-API access control first: PTI (StorLogix Cloud), Nokē Smart Entry by Janus, and OpenTech Alliance. Controller-era systems like DoorKing are on the roadmap behind those. A reconciliation job also diffs intended codes against the vendor so nothing outlives its lease.
Only what you allow. Desk actions run through the same permissioned mutations as staff actions and are audit-logged as AI-initiated. Rate changes are never desk territory — those live in rate intelligence, behind your explicit approval.
Non-urgent conversations queue, urgent ones escalate to you, and you’re notified — mid-conversation tenants are never dropped cold. Lot includes 750 desk messages a month; Facility and Portfolio include more.
No. Everything works with the desk off — it’s an operating leverage feature, not a dependency. Most remote operators turn it on within a week of watching the demo, though.
Your next tenant is browsing at midnight.
Walk the demo facility's rental funnel end to end, then ask its tenant desk for a gate code and watch it check the actual account.